Millions of people in India are making use of WhatsApp to connect with civic authorities and access essential citizen services such as obtaining birth and death certificates, requesting door-to-door garbage collection, and registering complaints, among others. By embracing the digital platform of WhatsApp, Municipal Corporations have improved their efficiency in addressing grievances, while also facilitating real-time engagement with citizens, thus fulfilling the vision of Digital India by making governance accessible to all.
“We are excited about working together with administrations across the country to help them empower and enable citizens with digital access to easy governance solutions on WhatsApp, in turn, making governance more inclusive. Citizens can now access services from right within their WhatsApp, at their own convenience, instead of visiting local offices or waiting in long queues. This technology-led citizen engagement is tremendously helping administrations improve their response time and we are delighted with the ease and convenience this brings to our users’ lives.” Ravi Garg, Director Business Messaging, India .
Using the WhatsApp Business Platform, citizens throughout India now have the ability to easily and conveniently connect with their local Municipal Corporations with just a touch of a button on WhatsApp.
Kolkata Municipal Corporation Launches WhatsApp Chatbot to Enable Swift Grievance Resolution and Real-Time Updates on Civic Services.
MyBMC Assist: Brihanmumbai Municipal Corporation Introduces WhatsApp Chatbot to Offer Citizens Convenient Access to a Range of Services Including Emergency Contact
Pune Municipal Corporation Launches WhatsApp Virtual Assistant to Keep Residents Informed and Resolve Citizen Grievances on a Range of Services.
Patna Municipal Corporation Unveils WhatsApp Chatbot to Offer Swift and Accurate Information, General Assistance, and Grievance Redressal Services to Citizens.
