Simplilearn, the foremost online bootcamp for digital skills training worldwide, is thrilled to announce its seventh triumph in the esteemed Stevie® Awards. This year, the company proudly received the Bronze award in the 18th annual Stevie Awards for Sales and Customer Service, reaffirming its commitment to excellence. The Stevie Awards for Sales & Customer Service stand as the pinnacle of recognition for customer service, contact center, business development, and sales professionals globally. Organized by the Stevie Awards, renowned for leading business awards programs like the prestigious American Business Awards® and International Business Awards®, this accolade marks a significant achievement.
In a fiercely competitive field, with over 2,300 nominations from organizations spanning 44 nations and territories and across diverse industries, Simplilearn’s victory speaks volumes. Determined by the discerning judgment of over 200 professionals from around the world across seven specialized judging committees, winners were selected from more than 90 categories for customer service and contact center achievements and over 60 categories for sales and business development accomplishments. This win underscores Simplilearn’s dedication to customer service excellence, benefiting over 5 million professionals in 150 countries through comprehensive upskilling and reskilling initiatives for the digital era.
One notable advancement contributing to Simplilearn’s success is the implementation of Arya, an automated customer service response system. Arya significantly reduced average handling time from 48 hours to an impressive 1-12 minutes, enhancing the overall customer experience. Moreover, Simplilearn’s strategic partnerships with esteemed universities and industry giants such as IBM, Microsoft, AWS, and Google, along with leading educational institutions like Caltech CTME and MIT Schwarzman College of Computing, ensure learners receive a blend of academic rigor and industry expertise.
Kashyap Dalal, Cofounder and Chief Operating Officer of Simplilearn, expressed his gratitude, stating, “This award is very special to us as it highlights Simplilearn’s dedication to delivering outstanding customer service and always keeping customer experience as our # 1 goal as a team. Our team has always focused on its commitment to innovation, ensuring our learners receive the highest satisfaction. This award motivates us to continue surpassing expectations and positively impacting our learners’ lives.”
Maggie Miller, President of the Stevie Awards said, “The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards President Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”
In addition to this prestigious recognition, Simplilearn boasts an impressive track record of achievements, including a remarkable customer satisfaction score (CSAT) of 4.7/5 across all touchpoints and a course completion rate of 75%, surpassing industry standards.
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