Shipsy, a leading provider of AI-native supply chain and logistics technology solutions, has appointed Servo Sawhney as its new Chief Customer Officer (CCO). Announced from Gurugram on November 21, 2025, this leadership move reinforces the company’s mission to help global enterprises unlock measurable value from AI and accelerate progress toward autonomous supply chain operations.
A Veteran Leader in AI-Led Customer Success
With over 20 years of experience across customer success, enterprise transformation, and go-to-market strategy, Servo has been a pivotal contributor to the growth of several prominent SaaS organisations, including HighRadius. His expertise in aligning AI capabilities with real-world business outcomes positions him as a critical addition to Shipsy’s leadership team.
Driving Customer Value in an AI-Driven Era
In his role as CCO, Servo will collaborate closely with supply chain leaders worldwide to conceptualize and implement their AI-led transformation strategies. As enterprises increasingly seek trusted partners capable of deep problem understanding and AI-native solutioning, his ability to convert complex technologies into tangible business value will play a vital role in enhancing Shipsy’s customer impact.
Supporting Global Customers and Engineering AI-First Processes
Servo will also work hand-in-hand with Shipsy’s product and engineering divisions to help customers orchestrate digital workforces and transition seamlessly into an agentic, AI-enabled future. His leadership will contribute significantly to empowering Shipsy’s 150+ global customers to optimize their logistics ecosystems and maximize returns on technology investments.
Strengthening AI-Native Capabilities Through Ecosystem Partnerships
The appointment follows Shipsy’s recent partnership with Tech Mahindra, aimed at helping leading retail, consumer goods, and logistics enterprises build next-generation AI-native capabilities. Servo’s expertise is expected to further accelerate this strategic momentum, enabling deeper collaboration and enhanced customer outcomes across global markets.
“At Shipsy, we are committed to building an agentic future for our customers and understand that making these transformations successful requires a close partnership with the customer organization, and a clear understanding of where value can be unlocked to drive growth. Servo’s experience of managing complex transformations for Fortune 500 companies will play a key role in enabling this for Shipsy’s customers. I am confident that Servo will play a critical role as we gear up for our next phase of growth. ” said Soham Chokshi, Co-Founder & CEO, Shipsy.
Also read – Pidge Secures ₹120 Crore to Accelerate India’s Last-Mile Logistics Revolution
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