Zendesk, a leader in AI-driven customer experience (CX) solutions, today announced the appointment of Lila Tretikov to its Board of Directors. This strategic move aligns with Zendesk’s continued innovation in AI technology, particularly its industry-leading AI Agents that deliver top-tier quality assurance and workforce engagement management.
Tretikov’s Distinguished Career and Expertise
Lila Tretikov brings a wealth of experience to Zendesk, having served as Partner and Head of AI Strategy at NEA and as Microsoft’s Deputy Chief Technology Officer. Her extensive career is characterized by her ability to lead transformative technological shifts and manage market disruptions. Tretikov has a proven track record in founding and scaling companies, overseeing top-5 web and media properties, and leading major global partnerships across multiple sectors.
Her leadership experience spans five international public boards and more than ten private boards across six countries, making her highly adept at navigating diverse governance landscapes. Tretikov’s expertise in AI, renewable energy, and customer relationship management (CRM) will be invaluable as Zendesk continues to push the boundaries of what AI can achieve in the CX industry.
Zendesk’s Commitment to Human-Centric AI
Tom Eggemeier, CEO of Zendesk, emphasized the importance of Tretikov’s appointment at this critical juncture for the company. “Zendesk AI is the only AI solution purpose-built for human connection. With AI sitting at the core of our offering, we can connect and orchestrate every part of the service experience, building trust in this powerful technology without sacrificing quality or security. Lila’s expertise is critical and only going to ensure we make the experience of using our AI products better for our customers.”
“Lila is a strategic, customer-centric operator. Her career working on some of the world’s most challenging problems makes her a critical advisor as we tackle the rapid growth of AI in CX and deliver on our mission to power exceptional service for every person on the planet.”
Tretikov’s Vision for the Future of AI in CX
Expressing her enthusiasm for joining Zendesk, Tretikov stated, “I am excited to join Zendesk at this time of immense opportunity to help every company raise the bar on customer experience and bring their culture to every customer interaction. Zendsesk’s focus on helping its customers leverage the best of AI and stay ahead of its developments is inspiring,”
“Zendesk products are backed by the world’s latest CX dataset with 18 billion anonymized interactions, making it uniquely capable of delivering exceptional experiences for its customers. Its responsible approach to AI provides a solution customers can trust. This unique combination of data, focus and deep CX expertise sets businesses up to be successful with AI.”
A Strategic Addition to an Experienced Board
Tretikov joins a distinguished board at Zendesk, including Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher, Kelly Grier, and Tarim Wasim. Her experience with AI, renewable energy, and CRM, coupled with her advisory roles with the United Nations and various global organizations, will provide valuable perspectives as Zendesk continues to innovate in the CX space.
Named as one of Forbes World’s 100 Most Powerful Women and a World Economic Forum Young Global Leader, Tretikov’s appointment reinforces Zendesk’s commitment to leadership in AI and its dedication to empowering businesses worldwide through advanced technology solutions.
Also read – Zendesk launches venture fund to fuel AI startups
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