Tech Mahindra, a prominent provider of digital transformation, consulting, and business re-engineering solutions, has unveiled a new business unit, Navixus™, within Tech Mahindra Business Process Services (BPS). Navixus™ will integrate Tech Mahindra’s Business Process Services’ automation, analytics, and consulting with Eventus’ customer experience (CX) and transformation capabilities, offering customers a comprehensive digital transformation suite.
Navixus™ brings forth an array of expanded and enhanced capabilities, encompassing consulting, operational excellence, intelligent automation, generative artificial intelligence, and CX technologies. The new unit will also deliver Contact Center as a Service (CCaaS), advanced analytics, managed services, and guide customers from optimization to transformation. Recognizing that many large companies globally are undergoing digital and artificial intelligence transformations, Navixus™ aims to address challenges related to customer expectations, omnichannel interactions, budget constraints, and inefficient processes across various industries.
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, emphasized, “Today many enterprises are grappling with the challenges associated with adapting evolving technologies, ensuring robust data security, addressing skill gap, managing complex transformations, and navigating an extremely dynamic marketplace. Navixus™ aims to partner with our customers in this journey through a consulting-led approach and value-accretive suite of offerings that helps them continually deliver superior experiences.”
Led by Tech Mahindra’s seasoned consulting experts, Navixus™ draws insights from global implementations and integrates with major CX technology providers. Serving as a comprehensive digital transformation suite, Navixus™ unifies transformative technologies, providing customers with future-ready business capabilities and a strong emphasis on customer centricity.
Rob Rutledge, Business Unit Head of Navixus™ & CEO, Eventus, highlighted the imperative need for companies to evolve and automate to remain competitive. He stated, “The pace of change required for our clients to remain competitive and exceed the increasing demands of their customers has never been greater. Companies need to evolve and automate or be replaced by those who proactively modernize their operations. Navixus™ will provide customers the experience from global implementations and the integration of nearly every major CX technology provider.”
The establishment of Navixus™ aligns with Tech Mahindra’s vision of delivering consulting-led front office solutions and reinforces its position as a valuable BPS partner. The unit is positioned to deliver industry-leading digital-first solutions to Tech Mahindra’s global customers, building on the expertise gained through the acquisition of Eventus, a key player in comprehensive customer engagement solutions.
Also read – Ambrane MiniVac 01 Portable Vacuum Cleaner Unveiled
Join our WhatsApp News Channel for quick updates – FYI9 News WhatsApp Channel
. Full details.){kind=link}