GoTo, a leader in simplifying IT management, support, and business communications, has announced a groundbreaking native integration for its LogMeIn Rescue product with Intel® Endpoint Management Assistant (EMA) tailored for Intel vPro®-based devices. This integration marks a significant milestone, positioning GoTo as the first company to offer a seamless, native connection with Intel, empowering customers to harness Intel® EMA capabilities directly within the Rescue platform.
This innovative integration streamlines IT operations by centralizing remote support, management, and reporting for Intel vPro®-based devices within Rescue. IT teams can now enjoy a rapid, easy, and efficient experience without the need to toggle between multiple applications.
The integration significantly enhances Rescue’s support for Intel vPro®, enabling IT teams to access and support remote out-of-band devices not running on the company’s operating system. Traditionally, managing out-of-band devices involved navigating multiple solutions, workflows, and varying levels of end-user involvement. With this integration, agents can perform advanced actions such as connecting to the BIOS, troubleshooting OS and device driver issues, updating system settings or firmware, and more – even for powered-off devices – all directly from the Rescue Technician Console. Furthermore, all support actions seamlessly integrate into Rescue’s reporting system, providing IT leaders with a centralized view of activities and results.
Carla Rodriguez, Intel Vice President, and General Manager of Client Software Ecosystem, Client Computing Group, highlighted the collaboration, saying, “Intel’s collaboration with GoTo continues to deliver industry-leading manageability technologies to our joint customers to support an ever-expanding remote workforce and an array of endpoint devices. Using the newest Intel vPro® Platform technology native integration with LogMeIn Rescue, IT teams will experience heightened productivity through a streamlined, single-pane-of-glass operation that includes robust out-of-band support capabilities, beyond the firewall, regardless of their physical location,” said Carla Rodriguez, Intel Vice President, and General Manager of Client Software Ecosystem, Client Computing Group.
Olga Lagunova, Chief Technology Officer at GoTo, expressed the company’s commitment to collaboration, stating, “We worked closely with Intel to develop the new Intel vPro® API following our initial Rescue integration earlier this year, and today we’re taking the next step in our collaboration. With Intel vPro® natively paired with the enterprise remote support toolset of Rescue, which includes powerful remote control, system diagnostics, scripting, and more, we’ve made it fast and seamless to solve any problem from a single solution. Customers around the world already know and trust Rescue and Intel – and this is just the beginning. We’re excited to continue expanding our collaboration in the months and years ahead.”
Satish Yadavalli, Vice President & Global Practices Head – FullStride Cloud at Wipro, expressed excitement about the collaboration, stating, “Wipro is thrilled with this collaboration between GoTo and Intel. We’ve a longstanding relationship with GoTo and have been using Rescue over the years to deliver differentiated value to our customers. Similarly, Intel vPro® and Intel® EMA capabilities have helped us address a number of cumbersome support situations and elevate the support experience. This integration will further simplify employee support services as IT will no longer be needing to swap systems and reorient to new screens for different issues. Now we can solve all of our support problems within Rescue in a unified, hassle-free manner.”
This integration is poised to simplify employee support services, offering a unified, hassle-free solution within the Rescue platform, eliminating the need for IT teams to swap systems and reorient to new screens for different issues. The collaboration between GoTo and Intel promises to redefine remote support and management capabilities in the tech industry.
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