Tech Mahindra (NSE: TECHM), a prominent global technology consulting and digital solutions provider, has introduced TechM agentX, an innovative suite of Generative AI-powered solutions aimed at redefining enterprise efficiency through intelligent automation. This groundbreaking initiative is designed to address inefficiencies in traditional operations, providing businesses with enhanced productivity, scalability, and superior user experiences. By leveraging the capabilities of GenAI, the solutions within the suite can automate intricate business, IT, and data-related tasks, promising productivity gains of up to 70%.
agentAssistX: Transforming IT and Business Support
The first offering in the TechM agentX suite, agentAssistX, introduces a GenAI-powered, agentless support system that revolutionizes business, IT, and end-user support. Designed to unify and streamline support processes, agentAssistX enables faster, more scalable, and efficient IT operations. It integrates seamlessly with IT service management (ITSM) platforms, enterprise security frameworks, network telemetry systems, and cloud management tools, automating critical functions such as ticket resolution and provisioning. This ensures businesses can derive maximum value from their AI investments while achieving measurable results.
agentAssistX also brings automation to essential operations, including managing meeting room technologies, software and devices, access and security protocols, real-time monitoring, knowledge management, and data center operations. By automating these tasks, the solution empowers organizations to enhance compliance, mitigate risks, and strengthen workforce capabilities, allowing them to channel resources toward strategic priorities.
Commitment to AI-Driven Agility
The introduction of TechM agentX underscores Tech Mahindra’s dedication to delivering cutting-edge AI solutions that foster business agility and unlock unprecedented productivity levels. By addressing critical challenges in enterprise operations and support, the suite positions Tech Mahindra as a leader in enabling businesses to embrace intelligent automation and scale their digital transformation efforts effectively.
Kunal Purohit, President – Next Gen Services, Tech Mahindra, said, “With the launch of TechM agentX, our vision of AI-driven enterprise automation takes a significant leap forward. The implementation of these solutions will be a game-changer for enterprises. By automating intricate processes and significantly enhancing productivity, agentAssistX will provide a cohesive method for ensuring seamless user experiences and scalability across various systems.”
Tapati Bandopadhyay, Expert Advisor, Third Eye Advisory, said, “The next wave of AI—actionable, autonomous, and responsibly designed Agentic AI—broadens generative AI’s enterprise applications. Tech Mahindra’s agentX solutions make these applications enterprise-ready by embedding codified human expertise and intuitive experiences. These solutions accelerate value realization, boosting productivity and decision times by over 70% in business and IT automation while addressing key readiness needs like GRC, security, identity, and monitoring.”
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