Suryoday Small Finance Bank has announced a strategic partnership with HyperVerge to deploy an AI-powered Video KYC (VKYC) solution, reinforcing its customer-first digital banking strategy. The collaboration is aimed at enhancing digital onboarding while ensuring strong regulatory compliance and improved operational efficiency.
AI-Powered Video KYC to Improve Onboarding Efficiency
HyperVerge’s Video KYC solution is designed to significantly boost conversion rates and agent productivity for banks. The AI-driven platform enables verification agents to complete nearly twice the number of approved VKYC calls per day compared to legacy workflows. This improvement allows Suryoday Small Finance Bank to scale customer onboarding without adding operational overhead, while maintaining a seamless and consistent user experience across digital touchpoints.
Compliance-First Architecture Enhances Data Security
Regulatory compliance and data security played a critical role in Suryoday’s decision to adopt HyperVerge’s VKYC technology. The solution is built on a compliance-first architecture aligned with Indian banking regulations. Customer data is stored securely and remains accessible only to Suryoday Small Finance Bank, reinforcing strict data privacy controls and ensuring adherence to regulatory and governance standards.
Advancing Customer-Centric Digital Transformation
This partnership marks an important milestone in Suryoday Small Finance Bank’s ongoing digital transformation journey. By integrating AI-powered Video KYC into its onboarding processes, the bank continues to strengthen its focus on customer-centric innovation, enabling faster access to banking services while maintaining trust, security, and compliance in a rapidly evolving digital banking landscape.
Leadership Quotes
“At Suryoday Small Finance Bank, we are committed to putting our customers first by leveraging cutting-edge technology to deliver secure, seamless, and convenient banking experiences,” said Baskar Babu, MD & CEO, Suryoday Small Finance Bank. “Our partnership with HyperVerge is a step forward in our mission to make banking simpler and more accessible for every customer.”
“We were looking for a solution that could improve conversions without compromising on customer experience,” said Vishal Singh, Chief Information Officer & Head of Digital Banking, Suryoday Small Finance Bank. “HyperVerge worked closely with our teams to understand our challenges and delivered a Video KYC solution that helps us onboard customers faster, improve success rates, and operate with greater confidence in data security and regulatory adherence.”
Kedar Kulkarni, CEO of HyperVerge, added, “This partnership reflects our focus on building Video KYC solutions that drive real business outcomes such as higher conversions, stronger compliance, and scalable operations for regulated financial institutions.”
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