Onedios, a customer care service aggregator platform, has successfully raised INR 6 Crores in a bridge round led by Inflection Point Ventures (IPV) and VCATs. The secured funds are earmarked for the onboarding of retailers focused on selling Branded/OEMs extended warranties as opposed to third-party options.
The platform, established in 2019, has revolutionized the consumer electronics industry by connecting dealers, distributors, brands, and consumers seamlessly through patented technology. It facilitates swift service bookings, complaint resolutions, and digital interactions across more than 100 renowned brands.
Nitin Chawla, the Founder and CEO, brings over 16 years of expertise in technology and consulting sales, notably from his impactful tenure at IBM. Co-Founder and COO Amit Sharma, a seasoned technology expert and business leader, leverages his hands-on approach and strategic acumen to drive business and customer operations.
According to Ankur Mittal, Co-Founder of Inflection Point Ventures, “With ever-evolving technology, customers seek for services at fingertips across segments from banking, shopping, healthcare and more. However few services have always been a little time-consuming and one such is customer service of electronic products. OneDios bridges this gap with its unified platform through proprietary tech. It also offers unique brand-authorized extended warranties, rapid CRM integration, and a patented, in-house-developed platform. In its short tenure the company has not only onboarded leading brands but also gained government recognition and a focus on a digitally engaged community. With its strategic moves, OneDios promises to lead the market as creator and leader”.
Nitin Chawla, CEO & Co-Founder, Onedios, says,” We have started onboarding retailers to sell OEM extended warranties in Delhi, Haryana, Uttar Pradesh, and Maharashtra. Voltas, Daikin, and Bluestar Brand shops are our first target.
This fund will help us in having more and more retailers before the summer season kicks in. We are targeting to enable warranty sales to all OEMs through our platform via retailer channel.
I have got great support from IPV as a platform to raise funds. IPV’s evaluation process is very extensive but once you are evaluated, IPV becomes founders first platform and try to offer every possible opportunity not only to raise funds but also to grow business.”
The consumer electronics and household appliances segment has witnessed significant sales, with over 1.3 billion units sold in 2022 alone, according to Statista. Projections indicate a robust 5.5% compound annual growth rate (CAGR) from 2022 to 2027, presenting a substantial opportunity for Onedios within the industry.
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