Ozonetel, a leading unified customer experience intelligence (CXi) platform, has announced the appointment of Shalil Gupta as Managing Director (Global Growth). In this executive role, Gupta will spearhead the company’s efforts to expand its footprint across global markets, establish a robust customer experience (CX) consulting practice, and drive overall business growth.
Strategic Investments in People and Technology
Alongside this leadership appointment, Ozonetel is ramping up investments in both its workforce and technological capabilities. The company aims to enhance its AI-driven CXi platform, expanding its use cases to cover all touchpoints across the customer lifecycle. This move underscores Ozonetel’s commitment to staying ahead in the rapidly evolving CX landscape.
Leadership with a Proven Track Record
Shalil Gupta brings over 25 years of experience as a senior business and technology leader, having held prominent roles at organizations such as Hindustan Times, International Data Corporation (IDC), GE Capital Services, and the Royal Bank of Scotland. His leadership has been instrumental in driving growth across various geographies, and he has been recognized as one of Forbes India’s Top 100 Great People Managers.
CEO’s Vision for AI and CX Innovation
Commenting on the appointment, Atul Sharma, Founder & CEO of Ozonetel, stated, “AI is revolutionizing the way enterprises engage with customers across marketing, sales, and service. Ozonetel is strategically expanding its foundation into areas where AI will play a pivotal role in the CX landscape. Our CXi platform continues to drive remarkable growth for our customers, solidifying our position as a leader in customer experience.”
Sharma added, “We are delighted to have Shalil on board. He is an outstanding leader and a trusted advisor to Fortune 500 companies. Shalil’s insights will be invaluable as we continue to push the boundaries of innovation in the CX space.”
Shalil Gupta’s Vision for Global CX Innovation
Expressing his enthusiasm for his new role, Shalil Gupta said, “Today, every enterprise is undergoing a transformation and reimagining their customer playbooks with AI at its core. The global CX market is projected to reach over USD 90 billion in the coming years, and platforms that enable seamless customer interactions across journeys and touchpoints will create significant value for all stakeholders. I am excited to join Ozonetel at this pivotal moment in its growth journey and strongly believe in the team’s vision to lead CX innovation globally.”
Ozonetel’s Continued Success and Industry Recognition
With its unified approach to customer experience, Ozonetel has solidified its position as a key partner for global enterprises. The company’s CXi platform has enabled top brands to transform customer experiences, accelerate growth, and earn prestigious industry awards. As Ozonetel continues to innovate and expand, the addition of Shalil Gupta to its leadership team is expected further to strengthen its position in the global CX market.
Also read – Ozonetel Launches AI-led Solution Suite, Built Exclusively for Digital-first Customer Experience
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