OPPO India has announced the expansion of its Service Center 3.0 Pro network to over 150 locations across the country in 2026, up from its earlier plan of 110 centers. The company confirmed that more than 50 new centers will be operational by June 2026, reinforcing its focus on improving after-sales service and customer experience.
Focus on Service-Led Brand Experience
With smartphones playing a central role in communication, work, payments, and entertainment, OPPO is positioning after-sales service as a key pillar of its brand strategy. The expanded rollout reflects the company’s long-term commitment to user satisfaction, accessibility, and service transparency.
Modern Service Centers with Digital Integration
The Service Center 3.0 Pro format is designed to meet the expectations of modern users by integrating digital check-ins, real-time queue updates, and dynamic digital signage. These features help keep customers informed throughout their service journey, improving overall efficiency and convenience.
Transparent Repairs and Enhanced Customer Experience
OPPO’s service centers also offer face-to-face repair and servicing, enabling customers to better understand the repair process and build trust. The centers feature refreshed layouts, dedicated product experience zones, and comfortable waiting lounges, creating a more welcoming and streamlined environment.
Faster Response and Multilingual Support
The company has focused on improving staff expertise and response times, with many customers receiving assistance within minutes of arrival. OPPO also provides multilingual support across 19 languages, ensuring accessibility for users across diverse regions in India.
Recognized for Transparency in Repair Services
According to insights from Counterpoint Research, OPPO has ranked highest in repair process transparency, highlighting the brand’s efforts to make service processes clear and customer-friendly. This transparency is increasingly becoming a key factor in building user trust.
Expanding Nationwide Service Coverage
OPPO India’s broader service network includes over 580 service centers across more than 500 cities. The company also offers free pick-up and drop services for repairs and aims to deliver a 24-hour turnaround time for most service requests, minimizing downtime for users.
Driving a Seamless Ownership Experience
Through the expansion of Service Center 3.0 Pro, OPPO aims to deliver a more seamless and dependable ownership experience. The initiative underscores the company’s focus on combining technology-driven service infrastructure with customer-centric support, as it continues to scale its presence in India’s competitive smartphone market.
Leadership Quote
Goldee Patnaik, Head of Communications, OPPO India said, “Customer expectations continue to shape our service strategy at OPPO India. With Service Center 3.0 Pro, we are delivering transparent, efficient, and consistent experiences across touchpoints. Building on strong user adoption, we are accelerating our expansion to 150+ locations. As per OPPO India internal research, over 90% of our customers already value our 1-hour turnaround time, and we are committed to grow value for our users with an agile, adaptive, and accessible after-sales ecosystem.”
Also read – Oppo Service Center Bongaigaon – Oppo Service Center Dhubri – Oppo Service Center Goalpara – Oppo Service Center Nalbari – Oppo Service Center Barpeta
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