Lexar, a renowned name in memory and storage solutions worldwide, has recently appointed Bangalore-based Kaizen Infoserve as its exclusive service partner in the Indian market. This strategic move underscores Lexar’s commitment to fortifying its presence in India and ensuring seamless service support for its customers across the country.
Strengthening Service Infrastructure
Recognizing the burgeoning demand for storage solutions in India, Lexar aims to provide innovative and reliable products backed by robust service infrastructure. Partnering with Kaizen Infoserve, which boasts a widespread network of over 60 service centers, including regional hubs and authorized partner locations, ensures timely product availability, efficient inventory management, and swift order fulfillment.
Efficient Service Support
Kaizen Infoserve will offer Return Merchandise Authorization (RMA) services along with general consultation via email and calls, providing customers with hassle-free solutions for product issues or returns. RMA services enable customers to notify companies about problems with their orders or initiate returns, streamlining exchanges and refunds in a stress-free and efficient manner. Kaizen’s expertise lies in quick screening and fault identification for returned products, ensuring prompt resolution for customers.
Commenting on the same, Mr. Fissal Oubida, General Manager, Lexar Co. Ltd, said, “Partnering with Kaizen Infoserve marks a pivotal moment for Lexar’s strategic expansion in the Indian market. Our commitment to delivering unparalleled customer service aligns seamlessly with Kaizen’s proven track record of excellence. This partnership not only will strengthen our service infrastructure but also underscores our dedication to providing efficient, secure, and customer-centric solutions in the dynamic digital storage industry. Together, we are poised to elevate the experience for our customers ensuring they receive exceptional support and seamless access to Lexar’s innovative memory and storage solutions”
“We are proud to be Lexar’s Pan-India service partner and we are confident to take Lexar’s consumer happiness and consumer service to the next level. Kaizen’s newly launched WhatsApp service support makes the customer service cycles shorter, efficient and more convenient – enabling customers to get the benefit of faster Turnaround Time (TAT) for repair or replacement of the products. Our customer feedback cell is assisted by AI tools that enable automatic internal escalation to achieve 99% SLA for the brands using Kaizen’s support infrastructure,” said Mr. Murali Krishnan, Managing Director, Kaizen.
Comprehensive Repair and Maintenance
Under the partnership, Kaizen Infoserve will extend comprehensive repair and maintenance services for Lexar’s diverse range of memory products, including SD Cards, DRAM, SSD, Micro SD, CFExpress cards, HDD, USBs, and Card Readers. Understanding the importance of accessibility, Kaizen has simplified the return process through walk-in hubs, allowing customers to receive in-person support and guidance. Moreover, customer drop-point services further facilitate easy handling of products and inquiries, enhancing overall customer experience.
Lexar’s collaboration with Kaizen Infoserve underscores its dedication to delivering exceptional service and support to customers in India, reaffirming its position as a trusted provider of memory and storage solutions in the region.
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