Coimbatore-based enterprise software and SaaS company Kovai.co announced today that it has acquired Floik, a Bengaluru-based SaaS startup. The acquisition aims to enhance Kovai.co’s flagship AI-powered knowledge management platform, Document360, by incorporating Floik’s interactive demo, video, and guide capabilities. This integration is set to strengthen Document360’s already comprehensive knowledge base, benefiting over 2,500 global customers.
Floik’s Interactive Platform Gains Traction in SaaS
Founded with support from Elevation Capital, Floik has rapidly gained traction over the past two years. The platform enables companies to create interactive product demos and feature walkthroughs that make it easier for users to adopt new tools and get the most out of their software. With a customer base of over 8,000 users worldwide, Floik has become a popular choice in the SaaS industry for driving user engagement and experience.
Driving Innovation and Customer Success in Knowledge Management
With the acquisition of Floik, Kovai.co aims to reinforce its position as a leader in knowledge management. Document360’s capabilities will now include Floik’s interactive demos and guides, aligning with Kovai.co’s commitment to providing innovative and flexible solutions for customer success.
“Integrating Floik’s capabilities into Document360 aligns perfectly with our vision of creating a robust knowledge management solution that goes beyond traditional documentation,” said Saravana Kumar, CEO of Kovai.co. “Floik’s interactive tools will allow our users to deliver a more engaging and impactful experience, empowering end-users to truly understand and leverage our software’s capabilities. We also anticipate a 35% year-over-year revenue increase in our knowledge management category.”
Continuing Floik’s Mission with Kovai.co
Floik’s founder and CEO, Vartika Bansal, expressed enthusiasm about the acquisition, stating, “We are excited to accelerate Floik’s mission to democratise knowledge management and software adoption by joining hands with Kovai.co.”
To ensure seamless integration and continuity, six key team members from Floik, including CTO Vidyasankar Krishnamurthy, will join Kovai.co. This dedicated team will continue enhancing Floik’s features within Document360, supporting the platform’s extensive global customer base.
A Strategic Move for Growth and Enhanced User Experience
Kovai.co’s acquisition of Floik marks a strategic step toward building a more interactive and user-friendly knowledge management experience. By incorporating Floik’s interactive tools, Document360 will be better positioned to help customers create impactful knowledge bases, improving software usability and engagement on a global scale.
Also read – Zendesk Introduces AI Dynamic Pricing Plan to Enable Scalable and Flexible AI Adoption in Customer Service
Join our WhatsApp News Channel for quick updates – FYI9 News WhatsApp Channel
