Today, GoTo, the company renowned for simplifying IT management, support, and business communications, has unveiled substantial enhancements to its suite of solutions. These updates include the introduction of AI innovations and over 60 new offerings, capabilities, and features across its portfolio. These latest advancements solidify GoTo’s position as a crucial ally in helping businesses enhance productivity and deliver exceptional customer and employee experiences.
“GoTo prides itself on creating innovative solutions to real-world problems. We’re thrilled to again deliver on our promise of making IT and business communications effortless and exceptional with the announcement of new cutting-edge AI innovations and more than 60 new capabilities,” says Olga Lagunova, Chief Product and Technology Officer, GoTo. “These significant enhancements empower businesses and employees to excel with new AI-powered features, build customer trust, create advocates, and enhance team performance.”
Among the array of new capabilities introduced are AI-powered innovations designed to provide businesses of all sizes with fresh intelligence, insights, and automation. Leveraging the recently announced GoPilot for GoTo Resolve, GoTo’s product teams and AI Center of Excellence are leveraging generative AI and large language models to revolutionize how businesses engage, empower, and support their customers and employees.
Some of GoTo’s latest AI-powered offerings and capabilities include:
- AI screen translation: This cutting-edge tool, integrated within LogMeIn Rescue, instantly detects and translates text on the user’s screen into the agent’s preferred language. This functionality enables agents to provide support to users worldwide, reducing support costs while enhancing the overall support experience.
- Post-meeting summaries powered by AI: AI Meeting Summary delivers concise meeting overviews for GoTo Meeting, complete with actionable next steps. This feature allows hosts to focus on post-meeting productivity, freeing up valuable time.
“Many of our latest product innovations, notably the new AI screen translation for LogMeIn Rescue, were inspired by conversations with our network of Global System Integrators (GSIs). GoTo relies on our customers and partners to help us understand the challenges they face, and GSIs play an important role both in sharing insights from their clients and as strategic advisors,” said Mathew Philip, Senior Director & Global Head of GSI Business at GoTo. “By incorporating these insights into our product development, we’re delivering new solutions that help businesses overcome their most pressing obstacles and outpace the competition.”
In addition to these AI innovations, GoTo has introduced over 60 new features aimed at enhancing the customer and IT experience. These features equip teams with smarter tools to increase productivity and deliver greater value. Some notable additions include:
- New integrations: GoTo Connect now seamlessly integrates call information, SMS, voicemail data, and contacts with leading customer relationship management tools such as Salesforce, HubSpot, and Zoho. Enhanced integration with Microsoft Teams and Rescue enables agents to initiate and share support sessions directly within Teams.
- Native support of Intel vPro-based devices within Rescue: This exclusive integration with Intel Endpoint Management Assistant (EMA) enables agents to remotely access out-of-band Intel vPro enabled devices using the same workflow and interface as regular Rescue sessions.
- Self-healing alerts: GoTo Resolve introduces self-healing alerts, a proactive support feature that identifies potential issues and autonomously resolves them, minimizing downtime and the need for manual intervention.
- Custom script alerts: Users can now create personalized device alert types within GoTo Resolve, allowing them to stay informed about critical issues and maintain fleet performance.
These advancements underscore GoTo’s commitment to empowering businesses with innovative solutions that streamline operations and enhance overall efficiency.
Also read – boAt Airdopes Supreme TWS Earbuds introduced
Join our WhatsApp News Channel for quick updates – FYI9 News WhatsApp Channel
