LiaPlus AI, a leading provider of AI-driven customer support solutions, has raised ₹2 crore in a seed funding round spearheaded by Inflection Point Ventures (IPV). Other notable investors include Chandigarh Angel Network (CAN) and Growth91. This funding will be used to enhance product development, expand the team, and boost sales and marketing strategies, propelling LiaPlus towards further growth.
Innovative AI Customer Support Solution
LiaPlus AI offers Lia, an AI Call Assistant designed for sales and customer support, capable of performing tasks autonomously, akin to human workers. The platform, which supports 18 languages, handles millions of calls per hour and operates 24/7. LiaPlus integrates emotional understanding, setting itself apart from traditional AI models, with a focus on delivering real-time, human-like interactions.
The company’s broader vision is to create a marketplace where businesses can effortlessly hire AI employees for customer service or sales roles through a few clicks, thus revolutionizing workforce automation. Lia is just one of the 100 AI employees currently in development, aimed at reshaping the future of AI-driven business operations.
Leadership and Expertise
Co-founded by Shailesh Jaiswal, an expert in Organizational Behaviour with significant consulting experience, and Smridhi Seth, a distinguished AI/ML researcher, LiaPlus AI is led by a team with strong academic backgrounds and industry experience. Both co-founders have a deep understanding of automation, AI, and customer support technologies.
Shailesh Jaiswal holds a master’s degree in Organizational Behaviour from the University of Delhi and has worked extensively with multinational corporations on prompt engineering and AI automation solutions. Smridhi Seth, also a University of Delhi graduate, has over five years of experience in data science and AI-driven R&D and has been recognized twice with the Gold Medal by the President of India for her academic excellence.
Investor Confidence and Support
Speaking about LiaPlus’s potential, Vikram Ramasubramanian, Partner at Inflection Point Ventures, said, “Many businesses struggle with managing high volumes of customer inquiries, especially across multiple languages and time zones, leading to customer dissatisfaction and lost revenue. LiaPlus addresses these challenges by providing AI driven customer support in multiple languages across different time zones thus helping businesses grow. IPV is confident in LiaPlus’s growth potential and remains committed to supporting the company as it continues to expand”.
Technological Edge and Market Reach
LiaPlus’s platform stands out in the market with a 95% task completion rate, a significant leap over competitors’ average of 12-20%. The system integrates seamlessly with existing B2B infrastructures, ensuring fast adoption and operational efficiency. Notably, it ensures less than 400 milliseconds of latency for real-time, natural conversations.
The company has established a strong global presence, with strategic alliances in India, Africa, the Middle East, and Australia, and is targeting the BFSI and e-commerce sectors. LiaPlus’s platform supports localized language services, making it well-positioned to meet the needs of diverse markets.
Future Growth and Industry Potential
LiaPlus AI has received significant grants, including ₹30 lakh from the Ministry of IT and Electronics, India, and SAR 150,000 from Saudi Arabia. The startup has garnered industry recognition, winning the Best Pitch Award at the ASU+GSV Summit 2024, and being featured as a top AI startup to watch.
As India emerges as a hub for AI innovation, the sector is expected to grow exponentially. The AI Software & Services market, currently valued at around $100 billion, is projected to triple to $320 billion by 2027. The global market for conversational AI is also set to reach $13.9 billion by 2025, driven by a CAGR of 21.9%.
Shailesh Jaiswal, Co-Founder & CEO, remarked, “LiaPlus AI is not merely a product; it signifies the evolution of customer support solutions. Supported by IPV, CAN and Growth91, we are uniquely positioned to revolutionize the industry. With our innovative approach, we are set to transform how businesses engage with their customers. Our focus on cutting- edge technology and efficiency will redefine industry standards and set new benchmarks in AI-driven customer service.”
Smridhi Seth, Co-Founder & COO, LiaPlus AI, says, “LiaPlus AI isn’t just automating calls; we’re transforming the way businesses connect with their customers, making every interaction smarter, faster, and more meaningful.”
With LiaPlus AI’s innovative approach to customer support, the company is poised to reshape the AI landscape and set new benchmarks for efficiency and service quality in the global market.
Also read – Top 3 Indian Deep-Tech Startups Pioneering Home-Grown AI Models
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