GoTo, a leader in cloud communications and IT solutions, has announced a new set of AI-driven enhancements for its LogMeIn Resolve and LogMeIn Rescue platforms. The latest updates introduce agentic AI capabilities, real-time performance insights, deeper integrations, and enhanced security features, designed to help IT teams automate workflows, improve troubleshooting, and strengthen support operations.
The announcement comes as organizations increasingly seek AI-powered IT solutions, with a new global survey from GoTo revealing that 97% of IT leaders want additional AI tools to assist with performance monitoring and issue resolution.
LogMeIn Resolve Adds Agentic AI for Autonomous Issue Detection and Resolution
The latest upgrades to LogMeIn Resolve introduce agentic AI designed to autonomously identify, diagnose, and remediate technical issues, reducing manual workloads while maintaining technician oversight.
A key addition is the Resolution Agent, an AI-powered capability that interprets support requests, asks contextual follow-up questions, performs on-device diagnostics, and recommends fixes that technicians can approve with a single click. The feature aims to accelerate issue resolution while minimizing repetitive support tasks.
Real-Time Device Insights Enhance Performance Monitoring and Decision-Making
Resolve now includes Dynamic Device Data Insights, enabling IT teams to monitor real-time device metrics such as CPU utilization, disk performance, and application activity. The platform also allows users to generate custom reports and charts using natural language prompts, eliminating the need for SQL expertise or manual query building.
These capabilities are intended to help organizations proactively identify issues, optimize costs, and make faster, data-driven operational decisions.
AI-Powered Patching Intelligence Strengthens Security and Fleet Health
GoTo has also introduced Simplified Patching Intelligence, which provides AI-generated visibility across patch deployment cycles. The enhancement delivers curated vulnerability intelligence, automated failure analysis, and actionable recommendations designed to reduce exposure risks and accelerate remediation timelines.
The feature aims to improve overall IT infrastructure health while reducing time spent reviewing logs and troubleshooting failed updates.
LogMeIn Rescue Expands Enterprise Remote Support with Deeper Integrations
Updates to LogMeIn Rescue focus on enhancing enterprise-grade remote support through smarter integrations and contextual intelligence.
The expanded Nexthink integration enables IT teams to launch Rescue sessions directly from Nexthink while accessing real-time telemetry, troubleshooting workflows, and Digital Employee Experience (DEX) scores within the Rescue interface. Additional enhancements planned for Q2 2026 will incorporate AI-driven insights from Nexthink analytics to improve First Contact Resolution (FCR) rates and reduce Average Handle Time (AHT).
Custom Enterprise Domains Introduced to Improve Security and Brand Consistency
GoTo has also launched Customizable Enterprise Domains for Rescue, allowing organizations to deploy dedicated branded URLs across .com and .eu domains. These custom domains provide a single secure access point while simplifying deployment and allow-listing requirements, helping enterprises strengthen security and maintain consistent branding across support operations.
Growing Demand for AI Continues to Shape the Future of IT Management
The latest updates reflect a broader industry trend toward integrating AI into IT operations to automate workflows, improve support efficiency, and enhance security. By expanding agentic AI capabilities across Resolve and Rescue, GoTo is positioning its platforms to address increasing demand for intelligent, autonomous IT management tools.
Leadership Quote
“This announcement marks a major milestone for our LogMeIn solutions,” said Joseph George, General Manager of IT Solutions Group at GoTo. “It isn’t simply about introducing new capabilities, we are fundamentally transforming the relationship between IT teams and AI. As organizations continue to demand more from their IT functions, the teams that will thrive are those that treat AI not as a tool, but as a true strategic partner. With these enhancements, we’re embedding intelligent, purpose-built AI directly into the workflows that IT professionals rely on every day, empowering them to resolve issues faster, make smarter decisions, and elevate their security posture. When IT teams and AI work in genuine partnership, their contributions to the business become even greater.”
“In the past, we had to manually enter all the support steps our agents took into a ticket,” said Benito Tedesco, Technical Support Specialist at Wolters Kluwer. “With LogMeIn Resolve’s agentic AI, we can create knowledge bases in seconds by simply telling the AI what we want to do. All of this means we can operate more efficiently and accurately, saving valuable hours and improving the quality of work.”
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