GoTo, a leader in cloud communications and IT solutions, has announced new AI, security, and translation features for LogMeIn Rescue. These advancements aim to revolutionize enterprise support by improving efficiency, enhancing security, and bridging language barriers for global teams and customers.
AI-Powered Automation for Faster Support
The latest AI capabilities in LogMeIn Rescue automate routine tasks and provide analytics-driven insights to reduce average handling time and improve first-call resolution rates. AI-generated session notes, real-time device performance analysis, and suggested troubleshooting actions enable support teams to work more efficiently. By minimizing manual effort, these features streamline issue resolution while ensuring compliance and reducing post-call administrative work.
Phil Hocmuth, Research VP at IDC – “As organizations grapple with expanding remits and increasing workloads, AI is becoming a vital tool to help teams work more efficiently and strategically. By automating repetitive tasks and providing intelligent insights, AI enables teams to focus on higher-value initiatives, making better use of their time and resources. As demand for these capabilities grows, more companies are looking to technology providers to deliver AI-driven solutions that are easy to deploy and adopt – ensuring that businesses can quickly leverage AI’s benefits without adding complexity to their operations.”
Strengthened Security for IT Support
GoTo has also introduced new security features to safeguard enterprise networks and endpoint devices. Enhanced access restrictions now limit support sessions to pre-approved devices and IP addresses, reducing risks from unauthorized access, phishing, and fraud. Additionally, PIN code safeguards prevent misuse by ensuring PINs are only entered within authorized Rescue accounts. These layered protections offer IT teams a frictionless, automated security solution while fostering greater trust with customers in an era of increasing cybersecurity threats.
Real-Time Translation for Seamless Global Support
To address language barriers, LogMeIn Rescue now offers real-time translation for live chats and remote desktop text. This feature enables support teams to assist users in any language without delays or reliance on third-party tools. By reducing escalations and broadening service accessibility, businesses can provide world-class support to a more diverse customer base while cutting costs associated with region-specific support teams.
Joseph George, General Manager of IT at GoTo, highlighted the significance of these innovations. He stated – “With our latest AI, security, and translation innovations in LogMeIn Rescue, we are redefining how enterprises and Global System Integrators provide IT and customer support. By integrating advanced AI-driven automation and diagnostics, enhanced security protections, and real-time translation capabilities into LogMeIn Rescue, we are empowering support teams to not only work smarter and faster but also to deliver exceptional service with confidence and precision – no matter where their teams and customers are located. Ultimately, we are evolving Rescue from a tool for experts to one that learns from experts and delivers expertise right out of the box.”
With these updates, GoTo continues to position itself as a leader in enterprise IT support, providing businesses with smarter, faster, and more secure solutions to meet the demands of a rapidly evolving digital landscape.
Must Read – Jio, AMD, Cisco, and Nokia Unveil Open Telecom AI Platform at MWC 2025
Join our WhatsApp News Channel for quick updates – FYI9 News WhatsApp Channel
