Freshworks Inc. (NASDAQ: FRSH), a leader in AI-powered service software, has announced a strategic partnership with Unisys (NYSE: UIS), a global technology solutions provider. This collaboration will enable Unisys to resell Freshworks’ modern IT Service Management (ITSM) solutions, including Freshservice and Device42, with a strong focus on serving the midmarket segment—a group often overlooked or overcharged in the ITSM industry.
As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys brings a new, high-impact channel to Freshworks’ distribution network. With operations in over 120 countries, Unisys serves clients across various industries, including commercial enterprises, financial services, and the public sector.
Unisys Secures First Win with Freshservice
The partnership has already yielded results, as Unisys secured a U.S.-based midsized industrial company that selected Freshservice over its previous ITSM provider. The company successfully deployed Freshservice in under 12 weeks, benefiting from its ease of use, rapid deployment, and quick time-to-value. This underscores Freshworks’ ability to offer intuitive and efficient ITSM solutions, further enhancing Unisys’ enterprise service management portfolio.
Expanding Freshworks’ Partner Ecosystem
With a rapidly growing partner network—including over 500 active partners worldwide—this collaboration strengthens Freshworks’ global presence. Leveraging Unisys’ expertise in ITSM and field services, the partnership positions Freshworks for accelerated growth and reinforces its mission to make IT service management more accessible and cost-effective for midmarket businesses worldwide.
Leadership Quotes
“Our collaboration with Unisys is driven by a shared view that the market needs a fresh approach to IT services. Together we aim to disrupt the status quo with easy to use and deploy software that gives IT, operations, and business teams the ability to deliver exceptional experiences — without complexity,” said Laura Padilla, Senior Vice President of Global Channels and Partners at Freshworks .“The deep expertise and global reach of Unisys make the company the perfect partner to help us rapidly expand into both the mid-size and large enterprise markets.”
“We are thrilled to partner with Freshworks to deliver innovative solutions to mid-market and large enterprise companies. This collaboration leverages our global workforce of IT professionals and our vast expertise in ITSM and field services,” said Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions business unit at Unisys. “Together, we are well-positioned to drive significant value for our clients, enhancing their operations and delivering exceptional service experiences.”
This alliance highlights Freshworks’ commitment to delivering high-impact ITSM solutions and Unisys’ dedication to helping businesses modernize their IT operations with innovative, user-friendly technology.
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